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Home > Training Service > Courses > Level 2 Award in Conflict Management

Course Overview
Course Structure
Course Details

Conflict Management course consists of 8 hours (1 day) of guided learning and covers the following

  1. Principles of conflict management
  2. Recognise, assess and reduce risk in conflict situations
  3. How to communicate effectively in emotive situations and deescalate conflict
  4. How to develop and use problem solving strategies for resolving conflict
  5. Good practice to follow after conflict situation
Assessment
Learners are assessed by the written multiple choice examination at the end of the guided learning of 8 hours. Examination papers are set and assessed externally by the awarding body.

 

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